To help decide how quickly repairs should be carried out, our repair work is broken down into three main categories. These categories are decided by the seriousness of the repair and by how long the work will take to complete. The three categories are;
An emergency repair is our most serious category of repair. We define an emergency as a situation where there is a risk of personal injury or severe damage to property. We will attend to all emergencies within 24 hours of receiving your call.
Examples of an emergency may be; water or gas leak; flooding; power failure; bare live electrical wiring
Urgent repairs are required when there is no risk to the health and safety of a resident, but the problem is likely to cause a serious nuisance. We will to have all urgent repairs completed within seven days of the issue being reported.
Examples of an urgent repair may be; a broken boiler, shower or toilet; A faulty door lock.
Routine repairs are the most common type of repair work that we will carry out. Most general, day to day problems will fall into this category. We will have all routine repairs completed within 21 days of the issue being reported.
Examples of a routine repair may be; cracks in a wall; broken shelving or cupboards; damage to windows or doors; light bulb replacement
Despite our best efforts to complete all repairs on time, this is not always possible. Some repairs require specialist parts to be ordered, or for specialist contractors to be called in. If these situations occur we will keep you informed of the progress of your repair and provide you with a date when the work will be completed.